ft service ?

[hvn]

Hallo ft,

I have intermittent serious problems with my TXT controller: sudden power-off and loss of loaded software from RAM. Forum member elektrolutz advises me to contact ft-service, but I bought my Discovery set in the Netherlands in april this year. How should this be handled ?

hvn

[Dirk Haizmann ft]

Hello hvn,

for me it seems that you might have a problem with your power supply. Do you use a accu.. and is this working promperly?!?

ft

[hvn]

Hello ft,

The power-off situation happened with the fully loaded battery-pack connected, not with the power supply.

hvn

[Mikka]

Hello,
i´m not from FT but I had a similar Problem with my TXT.
I used an older accu package and the TXT suddenly shut down. The accu was fully loaded, but it seems the TXT is a little bit sensitive with the tension.
When i use a new battery pack, the problem does not occur.

Try a power supply or another battery pack.

Greetings

Mikka

[hvn]

Hi Mikka,

Thank for the advise...I do have 2 older and 2 newer battery packs. However, this doesn't change the other problem I have: programs disappearing from RAM.
So I still want to hear from ft about a solution.

hvn

[Dirk Haizmann ft]

Hello hvn,

I have to inquire once more. Which kind of "battery pack" do you use? In english battery pack normaly means a rechargeable "battery".
Is it a rechargeable accu, a 9V battery block, a old fischertechnik battery box with AA batteries.... What kind of batteries do you use?
Is it the accu from the fischertechnik Accu Set?

ft

[hvn]

Hello ft,

All 4 batterypacks (accu's) I use with my 2 mobile robots (1 with RoboInterface and 1 with TXT) are the NiMH accu's from the fischertechnik Accu Set. In the past I used to charge them with the old NiCad charger, but since I found out this one doesn't completely charge NiMH accu's I bought the new charger. I never use other accu's and use all 4 for both robots. I don't know which 2 were bought last with the TXT (I didn't put a marker on them).

hvn

[Dirk Haizmann ft]

Hello hvn,

thank you for the answer. If the energy supply isn't the problem we have to check the TXT Controller.

Please send us the controller (with a short copy of this topic) to fischertechnik GmbH, Serviceabteilung, Klaus-Fischer-Str.11, 72178 Waldachtal.

Thank you...

ft

[hvn]

Hello ft,

I will send the TXT controller. And the broken tire, as it is of no use anymore.

hvn

[Dirk Haizmann ft]

Okay... then we can check both.

ft

[hvn]

Hello ft,

The package was sent today, including 2 parts and short forums topics.

hvn

[Dirk Haizmann ft]

... we're looking forward to receive to parts.

ft

[Dirk Haizmann ft]

@hvn
The parts are here. We checked the problem. But there is no adress to send the stuff back.....

[hvn]

ft,

Oops. To what email address can I send my address ?

hvn

[Dirk Haizmann ft]

@hvn
I did expect this question from a forum fan like you.

Just send a mail to info@fischertechnik.de

ft

[hvn]

ft,

Ok, email is sent.

hvn

[Dirk Haizmann ft]

THX

ft