ft service ?
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ft service ?
Hallo ft,
I have intermittent serious problems with my TXT controller: sudden power-off and loss of loaded software from RAM. Forum member elektrolutz advises me to contact ft-service, but I bought my Discovery set in the Netherlands in april this year. How should this be handled ?
hvn
I have intermittent serious problems with my TXT controller: sudden power-off and loss of loaded software from RAM. Forum member elektrolutz advises me to contact ft-service, but I bought my Discovery set in the Netherlands in april this year. How should this be handled ?
hvn
- Dirk Haizmann ft
- fischertechnik Mitarbeiter
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- Registriert: 09 Nov 2010, 08:48
Re: ft service ?
Hello hvn,
for me it seems that you might have a problem with your power supply. Do you use a accu.. and is this working promperly?!?
ft
for me it seems that you might have a problem with your power supply. Do you use a accu.. and is this working promperly?!?
ft
Re: ft service ?
Hello ft,
The power-off situation happened with the fully loaded battery-pack connected, not with the power supply.
hvn
The power-off situation happened with the fully loaded battery-pack connected, not with the power supply.
hvn
Re: ft service ?
Hello,
i´m not from FT but I had a similar Problem with my TXT.
I used an older accu package and the TXT suddenly shut down. The accu was fully loaded, but it seems the TXT is a little bit sensitive with the tension.
When i use a new battery pack, the problem does not occur.
Try a power supply or another battery pack.
Greetings
Mikka
i´m not from FT but I had a similar Problem with my TXT.
I used an older accu package and the TXT suddenly shut down. The accu was fully loaded, but it seems the TXT is a little bit sensitive with the tension.
When i use a new battery pack, the problem does not occur.
Try a power supply or another battery pack.
Greetings
Mikka
Re: ft service ?
Hi Mikka,
Thank for the advise...I do have 2 older and 2 newer battery packs. However, this doesn't change the other problem I have: programs disappearing from RAM.
So I still want to hear from ft about a solution.
hvn
Thank for the advise...I do have 2 older and 2 newer battery packs. However, this doesn't change the other problem I have: programs disappearing from RAM.
So I still want to hear from ft about a solution.
hvn
- Dirk Haizmann ft
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Re: ft service ?
Hello hvn,
I have to inquire once more. Which kind of "battery pack" do you use? In english battery pack normaly means a rechargeable "battery".
Is it a rechargeable accu, a 9V battery block, a old fischertechnik battery box with AA batteries.... What kind of batteries do you use?
Is it the accu from the fischertechnik Accu Set?
ft
I have to inquire once more. Which kind of "battery pack" do you use? In english battery pack normaly means a rechargeable "battery".
Is it a rechargeable accu, a 9V battery block, a old fischertechnik battery box with AA batteries.... What kind of batteries do you use?
Is it the accu from the fischertechnik Accu Set?
ft
Re: ft service ?
Hello ft,
All 4 batterypacks (accu's) I use with my 2 mobile robots (1 with RoboInterface and 1 with TXT) are the NiMH accu's from the fischertechnik Accu Set. In the past I used to charge them with the old NiCad charger, but since I found out this one doesn't completely charge NiMH accu's I bought the new charger. I never use other accu's and use all 4 for both robots. I don't know which 2 were bought last with the TXT (I didn't put a marker on them).
hvn
All 4 batterypacks (accu's) I use with my 2 mobile robots (1 with RoboInterface and 1 with TXT) are the NiMH accu's from the fischertechnik Accu Set. In the past I used to charge them with the old NiCad charger, but since I found out this one doesn't completely charge NiMH accu's I bought the new charger. I never use other accu's and use all 4 for both robots. I don't know which 2 were bought last with the TXT (I didn't put a marker on them).
hvn
- Dirk Haizmann ft
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Re: ft service ?
Hello hvn,
thank you for the answer. If the energy supply isn't the problem we have to check the TXT Controller.
Please send us the controller (with a short copy of this topic) to fischertechnik GmbH, Serviceabteilung, Klaus-Fischer-Str.11, 72178 Waldachtal.
Thank you...
ft
thank you for the answer. If the energy supply isn't the problem we have to check the TXT Controller.
Please send us the controller (with a short copy of this topic) to fischertechnik GmbH, Serviceabteilung, Klaus-Fischer-Str.11, 72178 Waldachtal.
Thank you...
ft
Re: ft service ?
Hello ft,
I will send the TXT controller. And the broken tire, as it is of no use anymore.
hvn
I will send the TXT controller. And the broken tire, as it is of no use anymore.
hvn
- Dirk Haizmann ft
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Re: ft service ?
Okay... then we can check both.
ft
ft
Re: ft service ?
Hello ft,
The package was sent today, including 2 parts and short forums topics.
hvn
The package was sent today, including 2 parts and short forums topics.
hvn
- Dirk Haizmann ft
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Re: ft service ?
... we're looking forward to receive to parts.
ft
ft
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Re: ft service ?
@hvn
The parts are here. We checked the problem. But there is no adress to send the stuff back.....
The parts are here. We checked the problem. But there is no adress to send the stuff back.....
Re: ft service ?
ft,
Oops. To what email address can I send my address ?
hvn
Oops. To what email address can I send my address ?
hvn
- Dirk Haizmann ft
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Re: ft service ?
@hvn
I did expect this question from a forum fan like you.
Just send a mail to info@fischertechnik.de
ft
I did expect this question from a forum fan like you.
Just send a mail to info@fischertechnik.de
ft
Re: ft service ?
ft,
Ok, email is sent.
hvn
Ok, email is sent.
hvn
- Dirk Haizmann ft
- fischertechnik Mitarbeiter
- Beiträge: 1126
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Re: ft service ?
THX
ft
ft