ft service ?

Hier habt Ihr die Möglichkeit direkt mit dem fischertechnik Team in Kontakt zu treten
Here you have the Possibility to get in direct contact with the fischertechnik-Team

Moderator: fischertechnik Mitarbeiter

Forumsregeln
Bitte beachte die Forumsregeln!

In dieser Unterkategorie können nur fischertechnik-Mitarbeiter und Moderatoren antworten!
Gesperrt
hvn
Beiträge: 216
Registriert: 20 Feb 2011, 11:15

ft service ?

Beitrag von hvn » 17 Nov 2015, 11:18

Hallo ft,

I have intermittent serious problems with my TXT controller: sudden power-off and loss of loaded software from RAM. Forum member elektrolutz advises me to contact ft-service, but I bought my Discovery set in the Netherlands in april this year. How should this be handled ?

hvn

Benutzeravatar
Dirk Haizmann ft
fischertechnik Mitarbeiter
Beiträge: 1126
Registriert: 09 Nov 2010, 08:48

Re: ft service ?

Beitrag von Dirk Haizmann ft » 17 Nov 2015, 13:06

Hello hvn,

for me it seems that you might have a problem with your power supply. Do you use a accu.. and is this working promperly?!?

ft

hvn
Beiträge: 216
Registriert: 20 Feb 2011, 11:15

Re: ft service ?

Beitrag von hvn » 17 Nov 2015, 13:59

Hello ft,

The power-off situation happened with the fully loaded battery-pack connected, not with the power supply.

hvn

Mikka
Beiträge: 125
Registriert: 03 Nov 2010, 16:07

Re: ft service ?

Beitrag von Mikka » 17 Nov 2015, 15:02

Hello,
i´m not from FT but I had a similar Problem with my TXT.
I used an older accu package and the TXT suddenly shut down. The accu was fully loaded, but it seems the TXT is a little bit sensitive with the tension.
When i use a new battery pack, the problem does not occur.

Try a power supply or another battery pack.

Greetings

Mikka

hvn
Beiträge: 216
Registriert: 20 Feb 2011, 11:15

Re: ft service ?

Beitrag von hvn » 17 Nov 2015, 15:27

Hi Mikka,

Thank for the advise...I do have 2 older and 2 newer battery packs. However, this doesn't change the other problem I have: programs disappearing from RAM.
So I still want to hear from ft about a solution.

hvn

Benutzeravatar
Dirk Haizmann ft
fischertechnik Mitarbeiter
Beiträge: 1126
Registriert: 09 Nov 2010, 08:48

Re: ft service ?

Beitrag von Dirk Haizmann ft » 17 Nov 2015, 15:48

Hello hvn,

I have to inquire once more. Which kind of "battery pack" do you use? In english battery pack normaly means a rechargeable "battery".
Is it a rechargeable accu, a 9V battery block, a old fischertechnik battery box with AA batteries.... What kind of batteries do you use?
Is it the accu from the fischertechnik Accu Set?

ft

hvn
Beiträge: 216
Registriert: 20 Feb 2011, 11:15

Re: ft service ?

Beitrag von hvn » 17 Nov 2015, 16:08

Hello ft,

All 4 batterypacks (accu's) I use with my 2 mobile robots (1 with RoboInterface and 1 with TXT) are the NiMH accu's from the fischertechnik Accu Set. In the past I used to charge them with the old NiCad charger, but since I found out this one doesn't completely charge NiMH accu's I bought the new charger. I never use other accu's and use all 4 for both robots. I don't know which 2 were bought last with the TXT (I didn't put a marker on them).

hvn

Benutzeravatar
Dirk Haizmann ft
fischertechnik Mitarbeiter
Beiträge: 1126
Registriert: 09 Nov 2010, 08:48

Re: ft service ?

Beitrag von Dirk Haizmann ft » 17 Nov 2015, 16:30

Hello hvn,

thank you for the answer. If the energy supply isn't the problem we have to check the TXT Controller.

Please send us the controller (with a short copy of this topic) to fischertechnik GmbH, Serviceabteilung, Klaus-Fischer-Str.11, 72178 Waldachtal.

Thank you...

ft

hvn
Beiträge: 216
Registriert: 20 Feb 2011, 11:15

Re: ft service ?

Beitrag von hvn » 17 Nov 2015, 17:18

Hello ft,

I will send the TXT controller. And the broken tire, as it is of no use anymore.

hvn

Benutzeravatar
Dirk Haizmann ft
fischertechnik Mitarbeiter
Beiträge: 1126
Registriert: 09 Nov 2010, 08:48

Re: ft service ?

Beitrag von Dirk Haizmann ft » 18 Nov 2015, 08:17

Okay... then we can check both.

ft

hvn
Beiträge: 216
Registriert: 20 Feb 2011, 11:15

Re: ft service ?

Beitrag von hvn » 19 Nov 2015, 15:42

Hello ft,

The package was sent today, including 2 parts and short forums topics.

hvn

Benutzeravatar
Dirk Haizmann ft
fischertechnik Mitarbeiter
Beiträge: 1126
Registriert: 09 Nov 2010, 08:48

Re: ft service ?

Beitrag von Dirk Haizmann ft » 23 Nov 2015, 08:25

... we're looking forward to receive to parts.

ft

Benutzeravatar
Dirk Haizmann ft
fischertechnik Mitarbeiter
Beiträge: 1126
Registriert: 09 Nov 2010, 08:48

Re: ft service ?

Beitrag von Dirk Haizmann ft » 24 Nov 2015, 14:40

@hvn
The parts are here. We checked the problem. But there is no adress to send the stuff back.....

hvn
Beiträge: 216
Registriert: 20 Feb 2011, 11:15

Re: ft service ?

Beitrag von hvn » 24 Nov 2015, 15:55

ft,

Oops. To what email address can I send my address ?

hvn

Benutzeravatar
Dirk Haizmann ft
fischertechnik Mitarbeiter
Beiträge: 1126
Registriert: 09 Nov 2010, 08:48

Re: ft service ?

Beitrag von Dirk Haizmann ft » 25 Nov 2015, 08:43

@hvn
I did expect this question from a forum fan like you.

Just send a mail to info@fischertechnik.de

ft

hvn
Beiträge: 216
Registriert: 20 Feb 2011, 11:15

Re: ft service ?

Beitrag von hvn » 25 Nov 2015, 09:51

ft,

Ok, email is sent.

hvn

Benutzeravatar
Dirk Haizmann ft
fischertechnik Mitarbeiter
Beiträge: 1126
Registriert: 09 Nov 2010, 08:48

Re: ft service ?

Beitrag von Dirk Haizmann ft » 25 Nov 2015, 10:40

THX

ft

Gesperrt